For example, if there was a burglary in progress, the type-code for that incident could be "BURG" when BURG is typed out, then the program will spell out "BURGLARY (in progress)". Simply, location, reporting party and incident are the main fields that have to be populated by type-codes. In an ideal setting, a call is received by a call-taker and information about the call is inputted into the CAD template. Timestamping every action taken by the dispatcher at the terminal.Generating case numbers for incidents that require an investigation.Updating Incidents and logging those updates.Generating and archiving incidents that begin with a phone call from a citizen or originate from personnel in the field.Log on/off times of police personnel (sworn/non-sworn).There are a multitude of CAD programs that suit different department needs, but the fundamentals of each system are the same.
#Cad mdt software#
CAD systems also include interfaces that permit the software to provide services to dispatchers, calltakers, and field personnel with respect to control and use of analog radio and telephone equipment, as well as logger-recorder functions.ĬAD systems may be interconnected with automatic vehicle location systems, mobile data terminals, office telephones, and selective calling and push-to-talk ID.Ĭomputer-assisted dispatch systems use one or more servers located in a central dispatch office, which communicate with computer terminals in a communications center or with mobile data terminals installed in vehicles. These services include call input, call dispatching, call status maintenance, event notes, field unit status and tracking, and call resolution and disposition. It is generally used by emergency communications dispatchers, call-takers, and 911 operators in centralized, public-safety call centers, as well as by field personnel utilizing mobile data terminals (MDTs) or mobile data computers (MDCs).ĬAD systems consist of several modules that provide services at multiple levels in a dispatch center and in the field of public safety. CAD provides displays and tools so that the dispatcher has an opportunity to handle calls-for-service as efficiently as possible.ĬAD typically consists of a suite of software packages used to initiate public safety calls for service, dispatch, and maintain the status of responding resources in the field. The central idea is that persons in a dispatch center are able to easily view and understand the status of all units being dispatched. CAD systems may send text messages with call-for-service details to alphanumeric pagers or wireless telephony text services like SMS. Some systems communicate using a two-way radio system's selective calling features. A dispatcher may announce the call details to field units over a two-way radio. radio logs, field interviews, client information, schedules, etc.). It can either be used to send messages to the dispatchee via a mobile data terminal (MDT) and/or used to store and retrieve data (i.e. A screenshot of computer-aided dispatch as being used by Toronto Fire ServicesĬomputer-aided dispatch ( CAD), also called computer-assisted dispatch, is a method of dispatching taxicabs, couriers, field service technicians, mass transit vehicles or emergency services assisted by computer.
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